A Retail Shipping Solution That Met Demanding Deadlines & Exceeded Expectations
Four key components came together to ensure the display fixtures were delivered damage-free and on time.
1. Coordinated, Multi-Stop Full-Truckload Delivery
ATS used proprietary multi-stop routing technology to identify the most direct, least costly routes. This allowed the ability to load several stops/deliveries on one full truckload in sequential order. Once the products were loaded onto the trailer, they remained in place with no additional handling until reaching its destination, which prevented the freight from getting damaged.
Because most carriers are unable to offer this type of multi-stop delivery, they will need to handle the freight two, three, four times depending on their network. When additional handling is necessary, in addition to the increased risk of damage, the shipper loses visibility to where the package is to some degree because it doesn’t stay on the truck.
2. One-of-a-Kind Track/Trace Technology
ATS track-and-trace technology is very straightforward, allowing the retailer to see exactly when each load is going to arrive and upon delivery, what time it arrived in real-time.
ATS integrated the technology into the customer’s system so they could track project shipments 24/7.
3. Driver Buy-In
Drivers like to drive, which is why most carriers shy away from high, multi-stop loads.
A Driver has to be willing to make 50 stops. Most don’t want to do three. Getting Driver buy-in for high, multi-stop loads is an extreme challenge for any provider. ATS motivates its Drivers to want to execute this freight.
One of the reasons these Drivers were so willing to execute these shipments is because of the partnership and trust they have in ATS. They also appreciate how ATS clearly communicates project freight expectations.
“We have the ability to flex up and flex down with projects because of our network and our makeup,” Omann said. “On the partner side, we have partners that have hauled with us for a number of years. When we need to lean on them, they’re willing to react and support us.”
4. Rapid, Seamless Collaboration Across Multiple ATS Teams
A cross-departmental team of in-house experts worked together to coordinate a response within 24 hours. ATS' customer service team was also immediately engaged and ensured the customer received clear communication from planning through final delivery.