Your driver is amazing, super polite and his etiquette was spot on. He arrived with a pre-plan for his next stop and asked if we had other logistics needs. It was the greatest thing I've seen in 25+ years of shipping.
We don't look to hire vendors to move our freight - we look for partners with whom we can service our customers above expectation. ATS is absolutely one of those choice partners.
ATS is always willing to listen to emerging requirements and provide feedback and customer options. If they don't immediately have a solution, they are always good about pulling from resources internally and, if required, externally to find one.