The Challenge

A major challenge for the shipper — the robotic automation system manufacturer — was securing five Conestoga trailers in those varieties at the same time in the same place. It was very important to have a variety of trailers because of the various heights of the products. These trailers are more unique and less available than traditional enclosed van and open-deck trailers. In fact, although ATS Logistics uses a select subset of preferred carriers to consistently ensure the best service, they monitor more than 120,000 carriers across North America. Of those 120,000 carriers, roughly two percent own and operate any configuration of a Conestoga trailer.

With the delivery destination being in a rural part of Oklahoma, it required deadheading — or driving without a load — for a decent amount of time before a reload would be available. Securing Drivers willing to travel empty miles can increase the cost of the shipment — and increase the risk of carriers falling through last-minute.

Finally, it was important to the consignee to have the trailers arrive at the plant in a particular order for installation purposes and be on time to meet install crews. Because the Saturday deliveries were outside typical working hours, the consignee had someone there for a short period of time for offloading — a cost they didn’t want to pay any more than they needed to for.

A Seamless Solution

Chris R., director of manufacturing for the robotic automation system manufacturer, had worked with ATS Logistics in the past — following years of managing transportation on his own. When managing the transportation, he often ran into issues with carriers falling through at the 11^th hour, showing up with the wrong equipment or simply not having the knowledge to safely transport their equipment. ATS Logistics was able to take that weight off his shoulders by being a reliable transportation partner — with one point of contact who took the time to understand their freight needs and selected only the carriers they knew would do the job correctly. This allowed Chris to focus on other priorities in his role and the numerous other tasks that come with his position, including successfully executing this project.

“I don’t like when people just send anyone with a truck,” Chris said. “It doesn’t mean they know what they’re doing. I’ve had carriers cost us a lot of time just to load a truck because they didn’t know how to properly strap the load.”

Knowing the vast network and close relationships ATS Logistics had with carriers, Chris contacted his single point of contact with the load requests knowing it would be handled. As he expected, ATS Logistics had the requested two single drop deck Conestogas ready for a Thursday pickup in St. Louis and Friday delivery in Oklahoma and three flatbed Conestogas ready for a Friday pickup and Saturday delivery. This is made possible through decades of building quality relationships with trusted partner carriers. Those carriers want to maintain their relationship with ATS Logistics knowing they'll continue to get quality freight with quality customers and get paid quickly. In the case of this project, ATS Logistics utilized multiple internal resources to partner with three different carriers to find these rare trailer types.

Flexibility & Quick Response Time Lead to Zero Delays

When the first single drop conestoga arrived in St. Louis, Chris learned the trailer wouldn't work as he originally planned. After realizing the issue, Chris got in touch with his point of contact at ATS Logistics and informed them he’d need a different trailer the next day. As is often the case in time-sensitive deliveries, because of the urgency of the sequential delivery schedule, this was less of a request and more of an expectation. This is also where a well-established relationship with a trusted freight broker can pay off.

ATS Logistics quickly responded by utilizing its proprietary carrier management system, which keeps detailed records of carriers' strengths and capabilities. It also allows ATS Logistics to quickly pinpoint carriers' locations and asset types, in this case finding a rare double drop Conestoga with the proper clearance in record time. Within hours, the equipment was booked and scheduled to arrive at the expected time the following day — leading to on-time delivery for the consignee.